Privacy Policy

1. Introduction

Safwat ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website safwat.ae or engage our services. We are based in Dubai, UAE, and comply with applicable UAE data protection regulations.

2. Information We Collect

We may collect the following types of information:

• Contact information: name, email address, phone number, and company name provided through our contact forms, book-a-call forms, or email correspondence.
• Project information: details about your business, goals, budget, and requirements shared during consultations.
• Usage data: information about how you interact with our website, collected through Google Analytics 4 and Google Tag Manager, including pages visited, time on site, referral source, and device information.
• Cookies: we use essential cookies to ensure the website functions correctly, and analytics cookies to understand usage patterns.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide requested services
• Prepare project proposals and scope documents
• Improve our website and services based on usage data
• Send relevant communications about our services (only with your consent)
• Comply with legal obligations

4. Data Sharing

We do not sell, trade, or rent your personal information. We may share your information with trusted third-party service providers (such as CRM and analytics platforms) solely for the purpose of delivering our services. All third parties are required to maintain the confidentiality of your information.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption in transit (SSL/TLS), secure hosting infrastructure, and limited access controls.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Contact form submissions and project inquiries are retained for up to 24 months unless you request earlier deletion.

7. Your Rights

You have the right to access, correct, or request deletion of your personal information at any time. To exercise these rights, please contact us at hello@safwat.ae. We will respond to your request within 30 business days.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us at: